SHIPPING & RETURNS
We offer worldwide shipping and all international orders are shipped via our courier UPS Express for the cost of €50 which is automatically charged upon checkout. All orders shipped are fully insured against theft and/or accidental damage. Cyprus orders are delivered via ACS courier.
We process and dispatch orders during our main working hours (excluding weekends and public holidays). Our working hours are Monday to Friday, from 9:00 am till 18:00 pm EET.
Cyprus orders are delivered via ACS courier. Orders placed Monday to are delivered the next business day. All orders within Cyprus are delivered free of charge in approximately 1 business day.
Please note we do not ship to post office boxes.
We make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the goods within 4 days (Cyprus local deliveries) or 10 days (deliveries outside Cyprus), please contact us.
Should for any reason the effective cost of dispatching your order exceed significantly the delivery fees charged to you, we reserve the right to contact you to discuss the matter and on some very rare cases cancel your order.
We normally dispatch your order within the next working day after the receipt of payment. It might take longer during exceptionally busy periods such as seasonal sale and holidays. If for any reason a delay of more than 3 working days is expected we will inform you accordingly via e-mail.
TRACK YOUR ORDER STATUS
As soon as we have shipped your order you will receive a confirmation e-mail with the UPS tracking number.
IMPORT DUTIES AND TAXES
It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included in the TIFFANY Boutique invoice.
No additional taxes or customs duties are charged for articles that are shipped within the European Union. Prices and shipping costs include VAT and are thus listed as gross prices.
For countries outside the European Union please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through the contracted courier.
Returned items must have not been worn, washed, altered and all original tags must be attached. Products marked as SALE cannot be returned or exchanged.
We are happy to refund or exchange any item purchased on the website (excluding SALE items). Unwanted goods may be returned for a refund (shipping costs excluded) provided that:
- you have requested to return your items within 7 days of receipt of goods
- you have returned the goods for refund within 7 days of receiving the returns label
Goods are classified as faulty if they are received damaged or have been sent incorrect. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.
If you want to return or exchange a faulty or incorrect item, please contact us before sending the parcel back; let us know the problem and we will advise you how to return it. Once we have agreed with the return/exchange, you care required an fill in the RETURN FORM included in your shipping parcel and include it along with the returning goods in the same parcel. TIFFANY Boutique requires sending photos of items received with defects.
TIFFANY Boutique cannot accept the following returns:
- Any item requested for return outside the 7 day timeframe
- Items that have been worn, washed, or altered
- Swimwear where the hygiene strip has been removed
- Any product deemed by Tiffany Boutique to be non-resalable
- Items where the branded packaging has been damaged
- No returns are accepted from the SALE and OUTLET section
- For non EU countries, the customers is responsible to pay for all import taxes and duties that may be imposed
Footwear will only be accepted if returned in the original box in an undamaged condition. Please use protective outer packaging when returning.
We have the right to deny the refund or exchange request if the items returned do not meet our return policy standards.
A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
We do not cover shipping charges for returns or exchanges unless the item is deemed faulty (due to a manufacturing defect or if the incorrect item has been shipped), whereby we will also pay for the cost of the return shipping.
Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised if you may be able to recover these fees by contacting your local customs bureau directly.
Return and Cancellation Policy
During your order procedure you will be able to remove part or all of the products from your shopping cart by pressing the delete button which is next to each of your products in your shopping cart. You will also be able to add more products or change the quantity of the products in your cart. Prior to your payment you can still cancel your transaction and return to the screen. Your shopping cart is kept in your browser and you can change or cancel your order.
3A ORFEOS str., 1070, NICOSIA, CYPRUS
For more information regarding our returns procedure, please contact us via e-mail firstname.lastname@example.org
Prices are given in Euro, payments and refunds are invoiced in Euro. Final amounts charged may vary based on currency fluctuations and bank commissions. To receive the accurate amount, please contact your bank.
PAYMENT BY CREDIT OR DEBIT CARD
All online payments are processed and secured via JCC, the leading and most trusted payment system in Cyprus. Please select “credit card” as your payment method at the checkout. We accept Visa, Visa Electron, MasterCard and American Express cards.
Please enter your card details to the appropriate fields at the checkout. The purchase amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).
We guarantee optimum security levels for every purchase.
TIFFANY-BOUTIQUE.COM uses Secure Socket Layer (SSL) protocol to encrypt all sensitive information that you send to us over the Internet. When SSL is enabled you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. If you look at the URL field of your browser you will see that it begins with ‘https:’ instead of the normal ‘http:’. This shows that you are in secure mode.
For our mutual security and fraud prevention, all orders made with a credit or debit card are subject to authorization by www.tiffany-boutique.com. Our Payments Department may ask for further details before an order is processed to ensure validity.